How We Use Cookies A Straightforward Guide
Understanding the small files that make our service work smoothly for you. We believe in transparency about the data that powers our website and helps us connect you with the right cleaning team.
Cookie Transparency Score
Based on our policy clarity, data minimization, and user control. We track only what's necessary for service delivery.
Control at your fingertips
The 'Why' Behind Every Cookie
We categorize cookies by function, not by novelty. Here’s what runs in the background to make your experience reliable.
ESSENTIAL Core Site Functionality
These are non-negotiable. They keep you logged in, remember your quote preferences between pages, and enable the secure checkout process. Without them, the site cannot perform its basic functions. We do not require consent for these, as they are strictly necessary for the service you requested.
- Session ID for login security
- CSRF token for form protection
- Persistent cart ID for pending quotes
FUNCTIONAL User Preferences & Interface
These remember your choices to reduce friction. They store your preferred language (English), whether you’ve expanded service details, and your estimated square footage if you use our time estimator. We anonymize this data and it is never used for cross-site tracking.
ANALYTICS Service Improvement
We use a single, privacy-focused analytics provider. These cookies help us understand which service pages are most viewed (e.g., "Deep Clean" vs. "Express Clean"), and track general geographic trends within Bogotá to optimize our team scheduling. All data is aggregated and cannot identify individuals.
Decision Lens: Cookie Control vs. Site Functionality
Criteria
What data is strictly necessary for our service?
What It Optimizes
Fast, secure booking. No broken links between pages. Remembering your quote details.
What It Sacrifices
We forgo detailed personalization (e.g., "Welcome back, Maria") and cross-page journey analysis.
For a homeowner in Usaquén scheduling a move-out clean, this means the site remembers their selected date and time as they navigate to the checkout, but does not serve them ads for cleaning supplies on other websites.
A Scenario: The Office Manager in Chapinero
Beat 1: An office manager lands on our Services page. Essential cookies activate to secure the session. They click "Weekly Office Cleaning" and a functional cookie stores this preference.
Beat 2: They navigate to the Contact page. The functional cookie persists, so when they fill the inquiry form, the pre-selected "Weekly Office Cleaning" is auto-populated in the hidden field. This reduces friction and errors.
Beat 3: The analytics cookie records a page view for "Weekly Office Cleaning" from the Chapinero neighborhood (data is aggregated). This helps Glowvia understand demand in commercial areas, potentially leading to faster response times for similar inquiries from Chapinero in the future.
The manager's personal identity remains anonymous. The data points are merged with hundreds of others to identify trends, not individuals.
Your Control & How We Change
Transparency is a two-way street. Here’s how you manage settings and what would make us reconsider our approach.
How to Adjust Your Settings
The cookie consent banner (provided by our global generator) appears only on your first visit. You can re-open these settings at any time via the link in our footer.
Accept All
Allows all categories. Essential cookies are always active.
Essential Only
No analytics or functional cookies. Some site features (like saving quote preferences) will not work.
Customize
Toggle Analytics or Functional cookies on/off individually.
What Would Change Our Policy
Assumption:
Current analytics are sufficient for a local service business.
Constraint:
Data is aggregated and anonymized; no individual tracking is possible.
Change Trigger:
If client feedback (e.g., via our "Have a question?" form) consistently indicates privacy concerns about a *specific* cookie type, we will review and publish a rationale for its removal or modification. We do not add new cookies for marketing without a clear, client-facing justification.
Questions About Our Use of Data?
Our Data Protection Officer (a senior member of our management team in Bogotá) reviews our cookie practices quarterly.
Or email [email protected]
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