Terms of Service
Clear expectations make for cleaner results. This document outlines the rules for using our website and services. It's written in plain language because trust starts with transparency.
Defined Boundaries
Scope of service, user responsibilities, and liability limits.
Colombian Law
Governed by the laws of Colombia. Our Bogotá address applies.
October 2026
Effective for all new agreements.
1. Acceptance & Scope
By Using Our Website, You Agree
Welcome to Glowvia. These Terms of Service ("Terms") govern your use of our website located at glowvia.company and any services booked through it. By accessing or using our site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our site or services.
These terms form a legal agreement between you ("User," "Client") and Glowvia ("Company," "we," "us"). They cover website usage, booking procedures, payment terms, and our mutual responsibilities.
- Website Use: You may browse, read content, and submit service requests. You may not scrape, reproduce, or misuse our content.
- Service Engagement: Booking a service constitutes a separate service agreement governed by a detailed quote and scope of work.
- Updates: We may update these Terms. Continued use after changes constitutes acceptance of the new terms.
2. Geographic & Legal Jurisdiction
Glowvia operates exclusively from our base in Bogotá, Colombia. All services are rendered within the Bogotá Metropolitan Area and surrounding municipalities as specified in our Service Area.
These Terms are governed by the laws of the Republic of Colombia. Any disputes arising from website use or service engagement shall be subject to the exclusive jurisdiction of the courts of Bogotá D.C., Colombia.
Company Registered Address
Calle 94 #72A-52
Bogotá, Colombia
+57 (1) 394 8849
+57 312 446 3786
Legal correspondence only. For service requests, use our booking channels.
Our Terms, Plainly Put
Service Request
A submitted inquiry for cleaning. It is not a booking. We respond with a quote. No work is scheduled until you approve the quote and provide a deposit.
Quote & Scope of Work
The document detailing specific rooms, tasks, products, and price. This is our promise to you. If you change the scope, the price may change.
Access & Logistics
Your responsibility to provide safe access, parking, and clear instructions. Issues with access that cause delays may incur additional charges.
Limitation of Liability
Our team is insured for accidental damage. However, we are not liable for pre-existing wear, fragile items not secured, or damages from structures in poor repair.
Your Role in a Smooth Service
Our job is to clean. Your job is to ensure our team can work efficiently and safely. These responsibilities are part of our terms to prevent delays, accidents, and misunderstandings.
Website Accuracy
We strive for accuracy in content and pricing, but errors can occur. We reserve the right to correct errors and update information without notice. Product images are for illustration.
Pre-Clean Preparation
Clients must clear surfaces, secure pets, and provide access. We provide a Pre-Visit Checklist to help.
Payment & Cancellation
A 50% deposit is required to confirm. Cancellations within 48 hours may forfeit the deposit. Rescheduling is subject to availability.
Content & Intellectual Property
All text, images, and logos on this site are property of Glowvia. You may not reuse them without written permission.
How We Evaluated These Terms
These Terms were drafted to balance clarity with protection. We evaluated them against three core principles: Clarity for the Client (no legalese traps), Practicality for the Team (clear logistics), and Stability for the Business (managing risk).
Key Trade-offs Considered:
- Deposit Requirement: Protects against last-minute cancellations vs. potential friction for new clients.
- Limited Liability: Necessary for our scale and pricing vs. client perception of risk.
- Local Jurisdiction: Ensures enforceability vs. limiting appeal to international clients.
- Pre-Visit Checklist: Reduces errors and delays vs. requiring client effort.
Our goal is to create a framework where misunderstandings are rare. If a situation arises not covered here, our team will default to fairness and practicality, guided by the principles above.